Frequently asked questions

Lots of people have contacted us to ask about setting up a web site, the website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design - along with answers - appertaining to web design and associated web issues.

If you have a question that is not answered here, or you want to talk to us about any aspect of your website design, setting up or changing your web site, web hosting or website maintenance or domain name registration please feel free to contact us to discuss your requirements.

How long will it take for my web site to be designed?
The timescale of a website design project is generally dictated by the client. If you have a deadline in mind we will try our best to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.

Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and 90% of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the final result is exactly as you wish.

Once my website design is completed what aftersales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer a website maintenance service so that your website will never get out of date.

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
You may move your website to another web hosting service at any time as long as your contract is over. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention. If your website is one that is often updated we can provide annual backups with our website maintenance service.

In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form. For example, the files output by a digital camera or any other image files from your PC, and the words in MS word, TXT file, or similar format. Please do not place you images inside a MS word document. If this is not possible, we can help get your information ready for use on the website.

Will my website design be" Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?
You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

When I choose a CMS System or Content Management System, can I be sure that my webpages are "Search Engine Friendly"?
Yes with the CMS Systems we use all web pages created are Search Engine Friendly. We add custom search engine meta tags to each individual web page if desired.

I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to. However, if you ask for more services after the inital quote, the price may change.

Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

How do I update my website?
If you have a small website consisting of just a few pages and will not need to make changes often, then it is more cost effective for us to carry out these changes for you on a case by case basis. If you need a lot of changes we highly suggest getting our maintenance service.

Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings. Our websites are designed with every web browser in mind, so everyone should see your website nearly identical. All websites, even well maintained ones, will need a re-design as technology alters and new web browsers, computers, and settings become available.

Can you provide all our web design and hosting services?
Yes, we find its much easier for both parties if you let us to handle everything. We are your one stop company to provide all your web services. No more not knowing who to call if you have problems or having to call 5 people to get what you need. We can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.

Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. We guarantee 99% uptime, and were anything to happen we keep backups available to get it back up asap.

Can I get e-mail with my website?
Yes you can have email and you will probably wish you set-up several email addresses. Like, sales@your-domain.com, info@your-domain.com, your.name@your-domain.com

Can I see how many visitors I've had to my website?
Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Can I update my content?
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system, then we can update the website for you.

How can I accept credit cards on my site?
There are a few methods availably to you. The first method is where you use your own credit card machine and process the card payment yourself. The second method uses an online processing company.

How many pages can I have on my site?
As many as you like. From a search engines point a view it's the more the better!

I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you redesign existing websites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image.

Do you display any banners or pop-up ads on my website?
Never! It's your website and you have total control over the contents and who advertises on it.

Once my website design is completed can you provide web hosting?
Yes, and we prefer you do. Its much easier for you if we host and maintain it.

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